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Post by oryan33 on Aug 26, 2020 4:13:34 GMT -8
First post here. My new Raven MTZ has a few issues. When I toggle from mix to edit it stays in edit mode and the faders stay. They are a bit opaque but noticeable. Also, my Mix 24 is greyed out. I reset to factory defaults but no change. How come no MTZ threads? Any advise on Pro Tools /MTZ optimization would be welcomed.
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Post by jameyz on Aug 26, 2020 9:03:39 GMT -8
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Post by jameyz on Aug 26, 2020 9:07:19 GMT -8
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Post by oryan33 on Aug 13, 2021 8:51:31 GMT -8
Thank you Jameyz.Sorry for the delayed response I've been working in another studio than mine for the last month or so and just returned to home base. Neither suggestion worked, unfortunately. The raven software now has to be started every time manually and when it finally loads the response on the screen is off by about an inch and you have to hold down for a while to get a response. I have calibrated multiple times with no luck. As well when I go to the edit screen Raven crashes and I am asked again to start manually where the above loop of death starts. Please help I use my MTZ as just a touch screen for Pro Tools and I want to take advantage and learn the Raven software.
Finally, Any response on why no MTZ dedicated board here?
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Post by jameyz on Aug 13, 2021 9:04:04 GMT -8
The raven software now has to be started every time manually and when it finally loads the response on the screen is off by about an inch and you have to hold down for a while to get a response. Sounds like the UPDD Commander TUIO settings could be setup wrong. load up this latest UC profile in the File menu of the UPDD Commander App. download.slatemt.com/raven/installers/3.9.0/RAVEN%20March%2022nd.ucexpI would guess it doesn't crash but your Toolbars are going off screen. Can you click the RAVEN icon at this point and hit "restore default" in the Settings tab of the Dashboard? Else, file a support ticket and I can take a look. slatemediatechnology.zendesk.com/hc/en-us/requests/new |
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Post by oryan33 on Aug 14, 2021 7:53:51 GMT -8
Jamey thanks for the quick reply. Can you give me more detailed instructions for "load up this latest UC profile in the File menu of the UPDD Commander App." I
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Post by jameyz on Aug 14, 2021 10:04:57 GMT -8
Jamey thanks for the quick reply. Can you give me more detailed instructions for "load up this latest UC profile in the File menu of the UPDD Commander App." I Never mind, just noticed you are probably a Windows user since this thread is in the Windows section so there is no UPDD commander on Windows. I would suggest filing a support ticket so Slate can get it setup for you.. slatemediatechnology.zendesk.com/hc/en-us/requests/new |
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Post by jameyz on Aug 14, 2021 10:08:11 GMT -8
unfortunately. The raven software now has to be started every time manually an RAVEN will only wait 1 min for Pro Tools to launch, so if your PT takes a long time to start up I suggest opening PT then launch the RAVEN toolbars. when it finally loads the response on the screen is off by about an inch and you have to hold down for a while to get a response. Could be a USB bus power issue why the touch takes long to recognize. The display resolution settings could also be why the TUIO touch is off, but it is hard to tell without all the system info. |
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Post by oryan33 on Aug 20, 2021 6:16:45 GMT -8
Jamey,
I accidentally deleted the support ticket email from you. I did follow the instructions with no luck. I have a video. Can you please resend the support email?Ryan
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