gerk
Junior Member
Posts: 58
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Post by gerk on Jan 9, 2016 13:39:50 GMT -8
Hi Guys I got my MTi2 in hand, yay. But I had an issue with the registration process, I never received the iLok email (and I have indeed looked in my spam and even in my mail server logs as I'm also the server administrator ). I also cannot login with the credentials I submitted on that page (even though it seemed to succeed). I tried a password reset email and that one didn't come through either. Maybe there's something jamming up the mail queue or maybe there's another issue with my account. Hoping someone is around that can help. I left a voicemail at the CS extension, not sure if there are other numbers to call or reach. It's tough having this nice piece of gear sitting here and not be able to play with it
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Post by jameyz on Jan 9, 2016 17:36:49 GMT -8
Hi Guys I got my MTi2 in hand, yay. But I had an issue with the registration process, I never received the iLok email (and I have indeed looked in my spam and even in my mail server logs as I'm also the server administrator ). I also cannot login with the credentials I submitted on that page (even though it seemed to succeed). I tried a password reset email and that one didn't come through either. Maybe there's something jamming up the mail queue or maybe there's another issue with my account. Hoping someone is around that can help. I left a voicemail at the CS extension, not sure if there are other numbers to call or reach. It's tough having this nice piece of gear sitting here and not be able to play with it That is too bad you can't use it yet. File a support ticket with all your info and the team will get you setup. For sure by monday, but if somebody is around maybe they can get you rocking.. slatemt.zendesk.com/hc/en-us
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gerk
Junior Member
Posts: 58
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Post by gerk on Jan 9, 2016 17:48:03 GMT -8
Thanks for the response Jameyz ... unfortunately my login also doesn't work, so I can't get to the place on support to file a ticket (it seems like that requires a working login). I've been playing with the touch screen part of it and it works as expected so far!
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gerk
Junior Member
Posts: 58
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Post by gerk on Jan 9, 2016 17:54:35 GMT -8
And I think I just figured out how to do that without a login, I did the "ask a question" which seems to be what I was looking for.
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gerk
Junior Member
Posts: 58
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Post by gerk on Jan 11, 2016 10:36:47 GMT -8
ANd I'm all sorted now, thanks guys Can't wait to get home and play!
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