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Post by scottykomer on Sept 25, 2014 14:48:58 GMT -8
My settings button on my MTI is nowhere to be found. Did that change on the latest release or something? Or have I somehow moved it into nothingness?
Any ideas?
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Post by Slate Media Technology on Sept 29, 2014 10:27:45 GMT -8
Hey Scotty, I would first try deleting RAVEN from your applications folder and re-downloading it from your Slate account. Let me know if that works.
Kind Regards,
— Trevor Fedele RAVEN Software Specialist Slate Media Technology // Slate Digital LLC trevor@stevenslate.com
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Post by scottykomer on Sept 29, 2014 12:18:04 GMT -8
Still nothing. My default layout comes back, and my default seems to not have a settings button anywhere.
Other layouts have it, but I've spent ages getting my layout programmed just so, with multiple macros, and would rather not have to start from scratch making a new one from a factory layout.
Any idea how my settings would have disappeared? Because my layout was imported from an older software version maybe? I wouldn't be too pumped about having to build another layout from scratch.
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Post by Slate Media Technology on Sept 30, 2014 4:19:13 GMT -8
Hi Scotty, If the issue is isolated to one layout it seems that is the issue, especially if that layout is from older software. Before moving forward with building a new layout, try restoring factory default settings and then opening your layout.
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Post by scottykomer on Oct 2, 2014 10:31:28 GMT -8
Ah man.
I restored factory and re-loaded my layout. Still the same problem.
So I deleted everything, re-installed, and rebuilt my layout from scratch, with the settings button there an available (because I started from a factory default). Saved it all. Made it my default.
Restarted today, and the settings button is gone again.
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Post by Slate Media Technology on Oct 2, 2014 10:33:46 GMT -8
Hi, Scottykomer Please email me Kind Regards, — Trevor Fedele RAVEN Software Specialist Slate Media Technology // Slate Digital LLC trevor@stevenslate.com
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Post by meistudio on Oct 9, 2014 12:36:25 GMT -8
Had this issue happen today. layout Buttons just disappeared. Actually, i think more than that is missing, i think there was something underneath the undo/redo buttons and what ever that was is gone too.
Edit: was the bank left and right buttons that were gone too.
I got the buttons back, i forced quit the raven app, and restarted and the buttons came back. Dunno if this might help anyone else thats having the issue.
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Post by Slate Media Technology on Oct 9, 2014 15:55:00 GMT -8
Hi Meistudio, Sounds like the buttons may have gotten moved by accident if you clicked on customize toolbar. We are looking into this and doing some testing on our end. Thank you for reporting that.
Kind Regards,
— Trevor Fedele RAVEN Software Specialist Slate Media Technology // Slate Digital LLC trevor@stevenslate.com
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Post by scottykomer on Oct 11, 2014 14:16:36 GMT -8
I figured out, to some extent, what happened with my settings button.
When making my layout, I moved the Settings button over almost to the far left, and brought down the Nav Pad snug to the right. After doing everything else I saved and made user default. After restarting it appeared that the settings button had simply disappeared from its spot on the left, but what had actually happened was that it moved back to its original spot... but that ended up being UNDER the nav pad, hidden beneath it. I noticed it when I went to customize again and moved the Nav Pad, revealing the settings button underneath.
So the settings button just doesn't like to be moved. Oddly, another time when I went to customize a layout, the settings button was greyed out and immovable from its original position.
We can't be the only people that have tried to move this settings button in a custom layout, can we? Or is there something weird about our particular setup that makes the settings button stubborn to movement?
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Post by Slate Media Technology on Oct 13, 2014 9:19:43 GMT -8
Hey Scotty, I'm looking into this a bit more, feel free to send me screen shots when you come across these.
Kind Regards,
— Trevor Fedele RAVEN Software Specialist Slate Media Technology // Slate Digital LLC trevor@stevenslate.com
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