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Post by hughesdigital on Nov 21, 2015 21:09:55 GMT -8
I now see that Raven is not supporting the latest OS X El Capitan.
My Raven wasn't working before I upgraded to this. The MultiTouchPlatform cannot see any devices and I therefore can't use the controller.
I just tried downloading/installing V3 but it didn't change my scenario.
Please help.
J
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Post by jameyz on Nov 22, 2015 7:04:12 GMT -8
It's def not a El Capitan issue. The USB is plugged in correct? I would do a clean uninstall of the multitouch software and reinstall www.multitouch.com/download/mt_driver.dmgThere maybe an uninstaller in here, if not I will find one for u |
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Post by hughesdigital on Nov 22, 2015 9:20:51 GMT -8
J,
Thanks for your input. Indeed, I had USB issues with a hub and other devices.
Touchscreen working.
Next issue:
The buttons do not all work:
1. Transport controls
2. Edit/Mix selection
3. Pan controll
I'm not sure if this has to do with the fact that I upgraded to V3.0? It has different selections for the Peripheral/MIDI input device setting than the previous version of the Raven software that was on my machine.
Thank you,
John
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Post by jameyz on Nov 22, 2015 11:23:54 GMT -8
J, Thanks for your input. Indeed, I had USB issues with a hub and other devices. Touchscreen working. Next issue: The buttons do not all work: 1. Transport controls 2. Edit/Mix selection 3. Pan controll I'm not sure if this has to do with the fact that I upgraded to V3.0? It has different selections for the Peripheral/MIDI input device setting than the previous version of the Raven software that was on my machine. Thank you, John 1. My transport is pretty good with captain. This sounds to me like some kind of HUI set up issue 2. mix button is broken in captain. Use cmnd = 3. Pan controls are super slow, so they should work if u move them a little slower. But also could be a HuI thing. How are your faders acting?? The input devices should be the same name.. Can u take a screen shot? |
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Post by hughesdigital on Dec 8, 2015 17:26:40 GMT -8
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Post by jameyz on Dec 9, 2015 8:03:52 GMT -8
Sounds like you lost HUI. Check the V-control setup to make sure pro tools is showing up in there. Also be sure to check your MIdI devices and peripherals that v-control is setup.
If this all looks good, please file a support ticket so we can get you up and running.
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Post by Slate Media Technology on Dec 9, 2015 8:08:03 GMT -8
Hi Hughesdigital, As Jamey said it sounds like a Midi Devices issue. Please open a support ticket here: slatemediatechnologies.zendesk.com/hc/en-usKind Regards, — Trevor Fedele Product Specialist Slate Media Technology // Slate Digital LLC |
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Post by hughesdigital on Dec 10, 2015 12:09:18 GMT -8
Updated to PT 12 and reinstalled 3.0 MTI software. Things seem better. Still some weird stuff happening thought. Most controls are functional. Certain moves scatter/scramble the controls around my screen and can only be reinstated by a force quite/restart.
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Post by jameyz on Dec 10, 2015 13:13:37 GMT -8
Updated to PT 12 and reinstalled 3.0 MTI software. Things seem better. Still some weird stuff happening thought. Most controls are functional. Certain moves scatter/scramble the controls around my screen and can only be reinstated by a force quite/restart. Ok that is good news. Please take some screen shots and note the issues you are having and file a support ticket with them, and we will get to all these El Capitan issues very soon. |
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Post by hughesdigital on Dec 10, 2015 17:58:27 GMT -8
I think I sent a ticket. I received an error on the site when uploading a few pictures.
Can you tell if it was received?
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Post by Slate Media Technology on Dec 11, 2015 7:56:46 GMT -8
Hey John,
I received your ticket, thanks!
Kind Regards,
—
Trevor Fedele
Product Specialist
Slate Media Technology // Slate Digital LLC
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Post by hughesdigital on Dec 17, 2015 13:49:45 GMT -8
Thanks Trevor!
I hope the fix comes soon. My Raven is not very functional. It likes to freeze and requires forced quits often.
Best,
John
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Post by hughesdigital on Dec 24, 2015 17:28:49 GMT -8
Do you think upgrading to PT 12.4 will help with these issues?
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Post by jameyz on Dec 24, 2015 17:53:40 GMT -8
I Don't think so...
The fixes are being worked on though.
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Post by Slate Media Technology on Dec 29, 2015 10:26:02 GMT -8
Hey Hughesdigital,
What are the outstanding issues you are experiencing with RAVEN?
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Post by hughesdigital on Jan 7, 2016 20:16:34 GMT -8
I sent a ticket regarding this. Was it not received?
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Post by Slate Media Technology on Jan 8, 2016 16:19:03 GMT -8
What ticket number is it?
I suspect you may have submitted it under Slate Digital? Feel free to email me directly, trevor@stevenslate.com
Kind Regards,
—
Trevor Fedele
Sales Administrator // Product Specialist
Slate Media Technology // Slate Digital LLC
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