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Post by dondusko on Jul 18, 2015 9:29:39 GMT -8
I can't get the Slate Remote on my iPhone to work with my Raven. Both my MAC Pro and the Slate Remote is connected to my wireless network. The ony odd thing is that my MAC Pro is also hard-wired to the router on the network. Should that matter? Any help is appreciated.
Dave O.
Peak Level Studio
Lehighton, PA |
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Post by jameyz on Jul 18, 2015 10:55:57 GMT -8
1. Close the Slate Remote App & Quit the App from Running in the Background.
2. Quit the RAVEN or Batch Commander App from the Computer.
3. Confirm both the iOS Device & Computer are on the correct, same network.
4. Relaunch the Computer Application.
5. Once Loaded on Computer, Relaunch iOS App.
if that doesn't work try this..
Step 1: Reset Router.
Step 2: Deleted the Slate Remote App from the iOS Device and Reinstall It.
Step 3: Launch Batch Commander.
Step 4: Launch the Slate Remote App.
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Post by Slate Media Technology on Jul 20, 2015 7:21:31 GMT -8
Hey Dondusko,
Are you still experiencing issues or is the app working correctly now?
Kind Regards,
—
Trevor Fedele
Product Specialist
Slate Media Technology // Slate Digital LLC
trevor@stevenslate.com
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Post by dondusko on Jul 22, 2015 16:24:51 GMT -8
Unfortunatey, I'm still having problems. I pretty much did everything as suggested, but it still doesn't work. Any further assistance would be appreciated.
Dave O.
Peak Level Studio
Lehighton, PA
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Post by Slate Media Technology on Jul 23, 2015 5:33:55 GMT -8
Hey Dave,
Please email me and we will move forward with trouble shooting this issue.
Kind Regards,
—
Trevor Fedele
Product Specialist
Slate Media Technology // Slate Digital LLC
trevor@stevenslate.com
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