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Post by estudio10 on Jun 17, 2015 13:41:29 GMT -8
Hi,
I can´t connect the remote on my iphone 5s. I have my Mac and iphone connected to the same Wifi and doesn´t work. Yes, I allready installed BCM 2.5.
Something I´m missing?
Thanks!
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Post by Slate Media Technology on Jun 17, 2015 15:03:55 GMT -8
Hello estudio10, Try performing the following operations in order below: 1. Close the Slate Remote App & Quit the App from Running in the Background. 2. Quit the RAVEN or Batch Commander App from the Computer. 3. Confirm both the iOS Device & Computer are on the correct, same network. 4. Relaunch the Computer Application. 5. Once Loaded on Computer, Relaunch iOS App. If this does not help. Please contact our support department and we can troubleshoot your particular issue further at: SLATESUPPORT.COMThank you, md -- Matt Dodge Software Director, Slate Media Technology // Slate Digital LLC slatemt.com // slatedigital.com |
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Post by Slate Media Technology on Jun 18, 2015 14:27:07 GMT -8
Hey Guys,
Just to report back to the forum, we were able to recognize the issue here being specific to the router. estudio10 was able to perform the following functions to allow his router to register.
Step 1: Reset Router.
Step 2: Deleted the Slate Remote App from the iOS Device and Reinstall It.
Step 3: Launch Batch Commander.
Step 4: Launch the Slate Remote App.
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Special Thanks to estudio10 for investigating this further.
Thank you,
md
--
Matt Dodge
Software Director,
Slate Media Technology // Slate Digital LLC
slatemt.com // slatedigital.com
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