AMIEL
New Member
Posts: 39 
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Post by AMIEL on Sept 18, 2018 9:04:22 GMT -8
Hi,
I went from MacOS 10.10.5 to MacOS 10.12.6
In 10.10.5 Raven was behaving stable.
Now I have some mouse cursor issues and is random.
I uninstalled Raven 6 times and always having a different random problems mostly related to the Mouse cursor and touch.
I did not customized any Gestures, I can touch the screen and sometimes the mouse cursor jumps to a different spot on the screen...
I swear that before if I could have the mouse cursor anywhere on the screen when I touched/hit any raven command including in the racks or raven floating or Essential window the mouse will stay and not go to the Raven GUI/Rack/windows
any advice??
Thanks!
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Post by jameyz on Sept 18, 2018 18:00:09 GMT -8
Hi, I went from MacOS 10.10.5 to MacOS 10.12.6 In 10.10.5 Raven was behaving stable.
RAVEN is very stable for me on on 10.11/10.12/10.13 and I have not heard of any issues with the RAVEN and these OS. They actually should work better as Yosemite had a few graphical bugs. Here is the link to start a support ticket for the Raven.. slatemt.zendesk.com/hc/en-us/requests/new?ticket_form_id=61177Hi, Now I have some mouse cursor issues and is random. I uninstalled Raven 6 times and always having a different random problems mostly related to the Mouse cursor and touch. Re-installing the RAVEN MTI application won't change anything. You are probably just re-installing the touch driver and not configuring it the same after every re-installing. As each time you re-install your gestures application will go back to default. Hi, I swear that before if I could have the mouse cursor anywhere on the screen when I touched/hit any raven command including in the racks or raven floating or Essential window the mouse will stay and not go to the Raven GUI/Rack/windows any advice?? Thanks!
Turn on Reset Mouse Cursor after gestures action ends may work in the mean time.  |
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AMIEL
New Member
Posts: 39
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Post by AMIEL on Sept 19, 2018 17:43:41 GMT -8
I checked already as u know " Reset Mouse Cursor after gestures action ends" and also sent a support ticket more than 10 days ago....
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Post by jameyz on Sept 20, 2018 8:05:34 GMT -8
I checked already as u know " Reset Mouse Cursor after gestures action ends" and also sent a support ticket more than 10 days ago... <iframe width="25.579999999999927" height="2.9200000000000017" style="position: absolute; width: 25.579999999999927px; height: 2.9200000000000017px; z-index: -9999; border-style: none;left: 15px; top: -5px;" id="MoatPxIOPT1_27147577" scrolling="no"></iframe> <iframe width="25.579999999999927" height="2.9200000000000017" style="position: absolute; width: 25.58px; height: 2.92px; z-index: -9999; border-style: none; left: 1217px; top: -5px;" id="MoatPxIOPT1_47189557" scrolling="no"></iframe> <iframe width="25.579999999999927" height="2.9200000000000017" style="position: absolute; width: 25.58px; height: 2.92px; z-index: -9999; border-style: none; left: 15px; top: 87px;" id="MoatPxIOPT1_35700808" scrolling="no"></iframe> <iframe width="25.579999999999927" height="2.9200000000000017" style="position: absolute; width: 25.58px; height: 2.92px; z-index: -9999; border-style: none; left: 1217px; top: 87px;" id="MoatPxIOPT1_12106797" scrolling="no"></iframe> great. Support Ticket will be the best way to keep track of this issue.. |
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