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Post by Rusto on Oct 18, 2014 20:24:13 GMT -8
Hi I have just purchased the Raven MTi which looks like it will be great My system is Protools HD native on the latest maxed out 12 core mac pro The screen is running on HDMI to DVI Running Raven MTi 2.0.4
On PT 10 (latest vrsn) It functions fine for a while-10 to 15mins then looses proper connection with PT (buttons freeze on last setting)- if I close and re-open the Raven software it works fine then repeats this process Whatever button press or combination of tasks triggers this appears to be totally random
On PT 11 (latest vrsn) it doesn't communicate at all
I had previously been using the Avid artist series of controllers and as per instructions have disabled all Eucon function I also ran NeyFi for an IPad app (this was also updated for the Raven)
Can you help please
Thanks Russell
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Post by jameyz on Oct 19, 2014 13:57:26 GMT -8
Try trashing system prefs in pt11
Also, u may want to turn off "put computer to sleep" option in system prefs. If that doesn't work try the app "caffeine" to keep the apps from going to sleep.
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Post by Slate Media Technology on Oct 20, 2014 5:49:41 GMT -8
Hey Russell, I would recommend using the app caffeine for the time being. We are addressing this issue. caffeine.en.softonic.com/macKind Regards, — Trevor Fedele RAVEN Software Specialist Slate Media Technology // Slate Digital LLC trevor@stevenslate.com
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Post by Rusto on Oct 20, 2014 18:08:30 GMT -8
Thanks for the suggestions but after trying them unfortunately nothing has changed
Will have to leave the Raven aside and go back to using the Avid Artist controllers
Any idea of expected time frame to sort this problem
Thanks
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Post by Slate Media Technology on Oct 21, 2014 7:08:13 GMT -8
Hi Rusto,
If Caffeine did not resolve it, this may be a unique issue. Please email me at trevor@stevenslate.com so we can set up a remote session and resolve this.
Kind Regards,
— Trevor Fedele RAVEN Software Specialist Slate Media Technology // Slate Digital LLC trevor@stevenslate.com
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