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Post by crivas on Feb 18, 2024 5:56:34 GMT -8
Hey guys, I just recently got my first Raven MTI2 mostly because batch commander.
But I haven't been able to customize it. When I try to customize the bar, taking off elements from the toolbar, the raven software freezes and I need to restart the raven software.
That happens 100% of the times I tried to customize. On top of that every 2 weeks (been with the raven for like 2 months now) the V-control crashes and I need to re-download it and install it again.
That leaves me with just an extra screen, because It's so frustrating that I just decided to no bother anymore with trying and just work as always.
I really want to use the raven as it should be used, so... is there any ideas on what to do?
For context, I work on Pro Tools Studio, currently on version 2023.6.0 and a Mac Studio 2023 M2 Max with Ventura 13.5
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Post by jameyz on Feb 19, 2024 8:15:43 GMT -8
But I haven't been able to customize it. When I try to customize the bar, taking off elements from the toolbar, the raven software freezes and I need to restart the raven software. That happens 100% of the times I tried to customize. Never heard of this issue, but sounds like a great issue to send to slate support. Here is the link to start a support ticket for the Raven. slatemediatechnology.zendesk.com/hc/en-us/requests/newOn top of that every 2 weeks (been with the raven for like 2 months now) the V-control crashes and I need to re-download it and install it again. Remove V-Control Pro from your Login Items in System Preferences User tab as something must be freezing it at startup. support.apple.com/guide/mac-help/remove-login-items-resolve-startup-problems-mh21210/mac#:~:text=On%20your%20Mac%2C%20choose%20Apple,may%20need%20to%20scroll%20down.)&text=Make%20a%20list%20of%20the,then%20click%20the%20Remove%20button%20.
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Post by crivas on Feb 20, 2024 16:00:04 GMT -8
Thanks Jamey,
Will send that to support.
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