Post by randb1 on May 19, 2023 6:33:59 GMT -8
UPDATE: I was able to resolve the problem with a dual HDMI to usb C adapter from OWC. It was about $120 but worth it.
I don't know what else to do on this issue as I've been through the mill with Apple "senior" techs about it and they claim that it has to be a compatibility issue with the mti2's or Raven touch software. I have 4 monitors, 2 that are mti2's and 2 Acer non touch monitors. When I plug the 4th monitor (Acer 27") into the mac via an hdmi to usb c adapter the touch functionality in Raven goes wonky. for instance, the 2nd mti2 is configured as an external display in ventura and when I touch it, it actually activates one of the other non touch monitors instead of the Mti2. If I then power down and unplug the 4th monitor, then re-identify and re-calibrate the 2 mti2's it works fine. Apple downloaded the information to their site to investigate by their "senior" engineers (I liken them to Bell Labs guys) and they are saying the it must be a compatibility issue with the Raven touch software. I've done a complete recovery and re-install of ventura and migration assistant to put everything back but no good, still wonky. I've also uninstalled the UPDD software, but that just kills the touch functionality of the mti2's. So, I need help to find out if this may really be a compatibility issue with Raven or not.
i appreciate any help and advice, thanks!
I don't know what else to do on this issue as I've been through the mill with Apple "senior" techs about it and they claim that it has to be a compatibility issue with the mti2's or Raven touch software. I have 4 monitors, 2 that are mti2's and 2 Acer non touch monitors. When I plug the 4th monitor (Acer 27") into the mac via an hdmi to usb c adapter the touch functionality in Raven goes wonky. for instance, the 2nd mti2 is configured as an external display in ventura and when I touch it, it actually activates one of the other non touch monitors instead of the Mti2. If I then power down and unplug the 4th monitor, then re-identify and re-calibrate the 2 mti2's it works fine. Apple downloaded the information to their site to investigate by their "senior" engineers (I liken them to Bell Labs guys) and they are saying the it must be a compatibility issue with the Raven touch software. I've done a complete recovery and re-install of ventura and migration assistant to put everything back but no good, still wonky. I've also uninstalled the UPDD software, but that just kills the touch functionality of the mti2's. So, I need help to find out if this may really be a compatibility issue with Raven or not.
i appreciate any help and advice, thanks!