Raven MTi not appearing in the MultiTouch Platform

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matthewgirard
New Member

Posts: 1

Raven MTi not appearing in the MultiTouch Platform May 16, 2014 10:05:40 GMT -8

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Post by matthewgirard on May 16, 2014 10:05:40 GMT -8

Hello!

I have a Raven MTi, and for whatever reason, it isn't appearing in the MultiTouch Platform for me to calibrate it, and thus use it.

Has anyone had this problem and have any ideas on how to address it?

thanks!

Slate Media Technology
Administrator

Posts: 741

Raven MTi not appearing in the MultiTouch Platform May 27, 2014 6:18:23 GMT -8

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Post by Slate Media Technology on May 27, 2014 6:18:23 GMT -8

Hello Matthew,

I'm sorry to hear about your issue. Please contact our support department and we will schedule a screen sharing session with you to ensure your system preferences are setup correctly to install third party applications and investigate further if need be to get you up and running with your RAVEN.

I recommend filing a ticket online at the below URL for appointment scheduling:

www.slatedigital.com/support/newticket.php?s=15976d2cd0cc0920ac2f4fbb3d87e838

Additionally you are welcome to call our Support Line: 323.656.2050 ext. 3

We are here to assist you Monday-Friday 9-5pm PST.