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Post by Mr.609 on Aug 9, 2015 8:52:51 GMT -8
so like the title says....the very left side of my entire MTi screen even if my finger is pressed against theleft most bezel, the cursor is literally about one inch to the right....for the entire length of the screen. now when my finger is pressed up against the right bezel, the cursor is all the way to the edge of the screen..as it should...i've restarted my mac, re-calibrated...same issue..this thing is literally 60 days old TODAY...it came june 9th...lol..please tell me this is a software issue and not a warrantied "ship-wait-shipped back" hassle.... as u can see in the screenshot...i started on the right the screen against the bezel and dragged to the left side...until my fingre hit the bezel...  |
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Post by jameyz on Aug 9, 2015 16:25:47 GMT -8
Looks like the screen is out of alignment with the case.. Since I cannot drag as far to the right as you can. But I can drag about 50-60 pixels further to the left.  |
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Post by Slate Media Technology on Aug 10, 2015 8:01:00 GMT -8
Mr.609,
Have you tried recalibrating a few times?
Kind Regards,
—
Trevor Fedele
Product Specialist
Slate Media Technology // Slate Digital LLC
trevor@stevenslate.com
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Post by Mr.609 on Aug 10, 2015 18:19:47 GMT -8
yes, i've recalibrated 3 times now....
and jameyz it looks like the issue im having on my left side of the screen is the exact issue ur having on the right side of ur screen...
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Post by Slate Media Technology on Aug 12, 2015 11:08:15 GMT -8
I think what you are seeing on Jamey's screenshot if from the actual edge of the Raven frame. His looks normal. If you drag your finger from Right to Left and then Left to Right does it stop responding in the same area?
Also, please touch the bottom left corner or your Raven and the Bottom Right.
Does your finger cover the cursor both times?
Kind Regards,
—
Trevor Fedele
Product Specialist
Slate Media Technology // Slate Digital LLC
trevor@stevenslate.com
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Post by Mr.609 on Aug 16, 2015 9:38:57 GMT -8
no, my finger will cover the cursor on the right side, but not on the left. on the left, my finger keeps going but the cursor stops. i noticed the problem when i started having problems hitting the little raven icon bottom left to either hide or close the raven program....re-caliobration does not work...
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Post by jameyz on Aug 17, 2015 9:37:53 GMT -8
no, my finger will cover the cursor on the right side, but not on the left. on the left, my finger keeps going but the cursor stops. i noticed the problem when i started having problems hitting the little raven icon bottom left to either hide or close the raven program....re-caliobration does not work... Sounds like the touch overlay has slipped and is no longer center.. Maybe you can fix this yourself, or would have to send back to Slate.. |
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Post by Mr.609 on Aug 19, 2015 7:42:01 GMT -8
Happy to announce my issue resolved itself in the update. Weird how software can throw that thing off and a reinstall or recalibration didn't fix it. Either way. Excellent quick help as always.
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Post by Slate Media Technology on Aug 25, 2015 12:15:58 GMT -8
Fantastic news!
Feel free to reach out if you have any further issues.
Kind Regards,
—
Trevor Fedele
Product Specialist
Slate Media Technology // Slate Digital LLC
trevor@stevenslate.com
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