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Post by billrigby on Aug 5, 2021 21:00:47 GMT -8
Just had the pleasure of downloading and installing the "Bug Fix" 2021.7.1 over the 2021.3.
Loaded the HD Driver and received an alert that Raven had crashed.
On reboot , the UPDD drivers cannot see the touch screens....
Went to the Avid store to roll back to 2016.3
The download links attached to my account are all now 2017.1.
Good work AVID
WTF
I would think again before updating this bug fix anyone.
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Post by billrigby on Aug 6, 2021 6:24:32 GMT -8
Update, after a full day of uninstalling and reinstalling, I am on 2021.7.1 with the previous 2021.1.3 driver.UPDD functioning.
The Raven 3.9.2 software alignment on the mixer window is a mess.
I will work further on that tomorrow
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Post by jameyz on Aug 6, 2021 8:01:09 GMT -8
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Post by jameyz on Aug 6, 2021 8:55:32 GMT -8
Just had the pleasure of downloading and installing the "Bug Fix" 2021.7.1 over the 2021.3. Loaded the HD Driver and received an alert that Raven had crashed. On reboot , the UPDD drivers cannot see the touch screens.... Went to the Avid store to roll back to 2016.3 The download links attached to my account are all now 2017.1. Good work AVID I just download and installed PT2021.7.1 and the HD driver and it didn't affect my touch drivers at all. I would guess there is some lower level permissions issues on your machine blocking your System Extensions and perhaps you didn't allow Avid, then after installing UPDD it is blocked behind the Avid Driver. Please go to System Preferences → Security & Privacy. Under the "General" tab, please click "allow".  Now the touch driver has access. Here is a macOS article showing how to get your computer to open and allow apps through. www.macworld.co.uk/how-to/mac-software/mac-app-unidentified-developer-3669596/ |
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Post by billrigby on Aug 6, 2021 9:43:35 GMT -8
Thanks Jamey, Ill try that in the morning, I don`t know why it hasn`t happened before....with any of the previous PT installs.
I left the USB cables out as an experiment. The raven Dashboard alerted me that there was no USB connections, the red alert went away as soon as I plugged them in. It would make sense that it would be driver issue as its clear that the USB ports are functioning.
Also part of the alignment mess is that when I move the scroll wheel on my Trackball on the second Raven, (the one I use for the mixer) The Protools mixer moves up and down, out of alignment with the raven faders.
Ill go through the step by step 2021 video tomorrow morning after I sort iut the driver issue.
Cheers,
Bill
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Post by jameyz on Aug 6, 2021 10:19:37 GMT -8
Also part of the alignment mess is that when I move the scroll wheel on my Trackball on the second Raven, (the one I use for the mixer) The Protools mixer moves up and down, out of alignment with the raven fadersIll go through the step by step 2021 video tomorrow morning after I sort iut the driver issue. Right, users have to use the "Banking" buttons to "scroll" through tracks as Pro Tools doesn't send HUI updates when users scroll through the mixer with the mouse. Here is the spot in the video that goes over banking.. youtu.be/aXWXdZzSWTA?t=1452 |
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Post by billrigby on Aug 6, 2021 18:47:46 GMT -8
Thanks again Jamey, however I meant vertically, not horizontally, So the whole mixer page goes up and down, like when scrolling through emails etc,
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Post by jameyz on Aug 7, 2021 10:02:47 GMT -8
Thanks again Jamey, however I meant vertically, not horizontally, So the whole mixer page goes up and down, like when scrolling through emails etc, ok, so why are you scrolling up/down on your track pad in the mixer? sounds like you are trying to scroll your edit window perhaps but your mouse cursor is on the wrong window? If so I would suggest just tapping the display you want the mouse on, or using 2 finger drag gestures on the RAVEN to scroll your edit window as well. |
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Post by billrigby on Aug 7, 2021 18:06:10 GMT -8
I am probably not articulating myself properly.
I have a Kensington Trackball.()The large one,,, size of a Billiard ball. It has a scroll wheel around it. As I was moving the mouse around, I unintentionally moved the scroll wheel. The "attention , or last clicked area, was the mixer window. When I moved the scroll wheel , the Protools internal mixer page moved up and down. Thus moving the faders vertically out of alignment with the Raven faders.
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Post by billrigby on Aug 7, 2021 19:23:19 GMT -8
Hey Jamey . No luck with the UPDD. I have sent you an email with explanations and screen captures...
Do I need to fill out a ticket?
Cheers
Bill
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Post by billrigby on Aug 9, 2021 16:42:01 GMT -8
Hi Jamey,
I have tried getting to the bottom of this with Avid, o luck yet.
Have you had any thoughts?
Cheers,
Bill
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Post by redlinemusic on Aug 27, 2021 14:40:40 GMT -8
Hi Jamey, I have tried getting to the bottom of this with Avid, o luck yet. Have you had any thoughts? Cheers, Bill Sounds like we were having the same problem. I got it fixed. First thing I did was uninstall UPDD. Spotlight search UPDD Uninstaller and run it. Then reninstall it using the Raven installer, this part is necessary it doesn't work otherwise. It will ask you the usual questions about allowing in Privacy>Accessabilty settings. But you also need to hit the plus button and allow updd system extensions (found in your applications folder). Then click over to the general tab and you should have the option to allow the manufacture's code. Immediately started working then. Haven't tested yet in PT but I'm guessing it will work fine. I'm on Catalina by the way. Check out support.touch-base.com/Documentation/50751/Big-Sur-consideration |
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Post by AJHarris on Sept 9, 2021 20:15:44 GMT -8
Hello all...did I miss something? With the update I only have 4 layout pages that can be used... 1-4... 5-8 will not save changes. Windows PT 2021.7 Dual Mti...Raven 3.9
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Post by jameyz on Sept 10, 2021 9:19:10 GMT -8
Hello all...did I miss something? With the update I only have 4 layout pages that can be used... 1-4... 5-8 will not save changes. Windows PT 2021.7 Dual Mti...Raven 3.9 Be sure to press "Save Layout" then overwrite the current layout so the changes are saved. Then press "Save Raven Session" to save the RAVLAY. Check out this article on the steps to set the user default layout and save layouts. slatemediatechnology.zendesk.com/hc/en-us/articles/360033261594-Saving-RAVEN-Sessions-and-Layouts |
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Post by billrigby on Nov 3, 2021 23:45:35 GMT -8
Hi Jamey, I have tried getting to the bottom of this with Avid, o luck yet. Have you had any thoughts? Cheers, Bill Sounds like we were having the same problem. I got it fixed. First thing I did was uninstall UPDD. Spotlight search UPDD Uninstaller and run it. Then reninstall it using the Raven installer, this part is necessary it doesn't work otherwise. It will ask you the usual questions about allowing in Privacy>Accessabilty settings. But you also need to hit the plus button and allow updd system extensions (found in your applications folder). Then click over to the general tab and you should have the option to allow the manufacture's code. Immediately started working then. Haven't tested yet in PT but I'm guessing it will work fine. I'm on Catalina by the way. Check out support.touch-base.com/Documentation/50751/Big-Sur-considerationHey Jamey, I just wanna give redline music a gold star. Installed PT2021.10 The same UPDD issue arrived. (Or rather no interfaced surfaces didn`t) You may want to make his solution a sticky somewhere. Because it`s the solution Cant thankyou enough Redline. Cheers, Bill |
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Post by redlinemusic on Nov 18, 2021 12:03:16 GMT -8
Sounds like we were having the same problem. I got it fixed. First thing I did was uninstall UPDD. Spotlight search UPDD Uninstaller and run it. Then reninstall it using the Raven installer, this part is necessary it doesn't work otherwise. It will ask you the usual questions about allowing in Privacy>Accessabilty settings. But you also need to hit the plus button and allow updd system extensions (found in your applications folder). Then click over to the general tab and you should have the option to allow the manufacture's code. Immediately started working then. Haven't tested yet in PT but I'm guessing it will work fine. I'm on Catalina by the way. Check out support.touch-base.com/Documentation/50751/Big-Sur-considerationHey Jamey, I just wanna give redline music a gold star. Installed PT2021.10 The same UPDD issue arrived. (Or rather no interfaced surfaces didn`t) You may want to make his solution a sticky somewhere. Because it`s the solution Cant thankyou enough Redline. Cheers, Bill Hey Bill- my pleasure brother! Glad you got it working.  Matt Clark |
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Post by billrigby on Dec 8, 2021 14:53:38 GMT -8
Hey Jamey
Any ideas when Raven 4.0 will be released?
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Post by jameyz on Dec 8, 2021 15:29:51 GMT -8
Hey Jamey Any ideas when Raven 4.0 will be released? Not too sure on the eta, what are you hoping for in an update? |
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Post by billrigby on Apr 14, 2022 0:18:01 GMT -8
Double confirmed I need to go back to 3.9.4 . Clean Uninstall. The symptoms are...
Create a track. Have to load a .ravlay from System.
GUI appears , looks like its good to go.
Create another track.
Fader GUI`s disapper.
Reload another .ravlay
All good...
Until create another track.
GUI Disappears
Any Ideas?
Cheers,
Bill
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Post by billrigby on Apr 14, 2022 0:46:48 GMT -8
Also 3.9.4 doesnt handle "Folders, within Folders"
When you break out tracks that are within the folders, that are within folders, all those tracks are completely messed up.
This previously worked in the earlier 3.x.x (not necessarily different widths, but Stereo and mono previously did)
Hope this helps for when we get 4.0 !!!
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