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Post by wwittman on Aug 3, 2021 9:46:23 GMT -8
since updating Raven to 3.9.1 I have an apparent resolution issue, where it seems to have changed the Raven screen resolution to too large, this creates issues with alignment but also just scrolled some icons off my screen
can't figure out how to change this, or what should be
thanks
ps i'd post a screenshot of the alignment issue, but i get an error message saying the forum is full for uploads!
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Post by jameyz on Aug 4, 2021 7:58:03 GMT -8
since updating Raven to 3.9.1 I have an apparent resolution issue, where it seems to have changed the Raven screen resolution to too large, this creates issues with alignment but also just scrolled some icons off my screen can't figure out how to change this, or what should be thanks ps i'd post a screenshot of the alignment issue, but i get an error message saying the forum is full for uploads! Hey, The RAVEN software update wouldn't affect the resolution as that is all done in the display preferences of the OS.. support.apple.com/guide/mac-help/change-your-displays-resolution-mchl86d72b76/macHere is the link to start a support ticket for the Raven and you can send the pictures there for further trouble shooting. slatemediatechnology.zendesk.com/hc/en-us/requests/new |
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Post by wwittman on Aug 4, 2021 8:01:37 GMT -8
Thanks Jamey What SHOULD the mti2 resolution be set to? since updating Raven to 3.9.1 I have an apparent resolution issue, where it seems to have changed the Raven screen resolution to too large, this creates issues with alignment but also just scrolled some icons off my screen can't figure out how to change this, or what should be thanks ps i'd post a screenshot of the alignment issue, but i get an error message saying the forum is full for uploads! Hey, The RAVEN software update wouldn't affect the resolution as that is all done in the display preferences of the OS.. support.apple.com/guide/mac-help/change-your-displays-resolution-mchl86d72b76/macHere is the link to start a support ticket for the Raven and you can send the pictures there for further trouble shooting. slatemediatechnology.zendesk.com/hc/en-us/requests/new |
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Post by jameyz on Aug 4, 2021 8:04:15 GMT -8
Should be set to "Default" or "1080p"  |
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Post by wwittman on Aug 4, 2021 8:13:23 GMT -8
thanks
I'll set it to 1080p and 60hz and see
for whatever reason, it's set to Default for that display, but that sets it to 59.88Hz???
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Post by jameyz on Aug 4, 2021 11:59:38 GMT -8
thanks I'll set it to 1080p and 60hz and see for whatever reason, it's set to Default for that display, but that sets it to 59.88Hz??? That is just the refresh rate so won't affect the resolution. |
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Post by wwittman on Aug 4, 2021 20:21:55 GMT -8
thanks I'll set it to 1080p and 60hz and see for whatever reason, it's set to Default for that display, but that sets it to 59.88Hz??? That is just the refresh rate so won't affect the resolution. Does it matter to though? Is it “normal” for it to default to 59.88? Fwiw the sync issue seems to have something to do with the new colour options. I returned to default settings and it all of a sudden synced. But then I could return to my stored preset I’m hoping I don’t have to do that every time I restart the Raven software! Have you seen that issue? |
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Post by jameyz on Aug 5, 2021 8:50:27 GMT -8
That is just the refresh rate so won't affect the resolution. Does it matter to though? Is it “normal” for it to default to 59.88? Yes, that is fine. That is just the refresh rate so won't affect the resolution. Fwiw the sync issue seems to have something to do with the new colour options. I returned to default settings and it all of a sudden synced. But then I could return to my stored preset I’m hoping I don’t have to do that every time I restart the Raven software! Have you seen that issue? yeah, Pro tools 2021.6 added a bunch of new color palette options that can mess with the RAVEN Internal Mixer so be sure to keep them close to same look as previous versions of Pro Tools. Also, users may want to update to RAVEN 3.9.2 as well for PT2021 and Big Sur support. slatemediatechnology.zendesk.com/hc/en-us/articles/4405720572951 |
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Post by wwittman on Aug 5, 2021 16:05:30 GMT -8
Does it matter to though? Is it “normal” for it to default to 59.88? Yes, that is fine. Fwiw the sync issue seems to have something to do with the new colour options. I returned to default settings and it all of a sudden synced. But then I could return to my stored preset I’m hoping I don’t have to do that every time I restart the Raven software! Have you seen that issue? yeah, Pro tools 2021.6 added a bunch of new color palette options that can mess with the RAVEN Internal Mixer so be sure to keep them close to same look as previous versions of Pro Tools. Also, users may want to update to RAVEN 3.9.2 as well for PT2021 and Big Sur support. slatemediatechnology.zendesk.com/hc/en-us/articles/4405720572951Yes I am on 3.9.2 I mistyped. I had the colours really close to original but it still missed sync until I restored to default. But then once it’s synced it stays synced. |
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