only working with ten slots showing

For whatever reason, my Raven is only syncing to Pro Tools with ten total slots showing

I thought MTi2 software had been updated to allow 15??


thanks

actually I spoke too soon... now i realize that although the faders looked synced with 10 slots showing, they're not tracking (or working) at all.
it's like Raven isn't syncing to Pro Tools anymore since the update

ideas??

2020.11
High Sierra