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Post by stevebeale on Jan 10, 2016 12:07:23 GMT -8
MY unit is only a week or so old i powered it up today for first time to find too nasty blemishes like frosting. on the screen . seem to be under top layer, Can someone confirm this is a fault
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Post by jameyz on Jan 10, 2016 12:52:33 GMT -8
You should return it, probably directly to Slate. Unless your dealer has a couple extras to give you.. Be sure to file a support ticket.
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Post by stevebeale on Jan 10, 2016 13:14:47 GMT -8
i have told slate but as i am in the UK ill have go back to SX pro. it is spreading down the screen and you cant read any thing thats under the mist patches.. i have had it since before xmas but only unboxed it today,, can get it to work with protools 11.3 either so not having a great day..
oh well that will teach me to rush buy LOL All good
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Post by raoul23 on Jan 10, 2016 13:33:18 GMT -8
i have told slate but as i am in the UK ill have go back to SX pro. it is spreading down the screen and you cant read any thing thats under the mist patches.. i have had it since before xmas but only unboxed it today,, can get it to work with protools 11.3 either so not having a great day.. oh well that will teach me to rush buy LOL All good Did Slate tell you to go back to SX pro? They are quite rare on the ground here in the UK I've only just recieved mine which I ordered in October. Have you got to wait for another shipment ??
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Post by stevebeale on Jan 10, 2016 13:59:52 GMT -8
my first point of contact is Neil at SX pro.. cant use it as is so it dont matter if i have to wait,, i have to wait (:< it happens still a great product, just law of average lol
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Post by stevebeale on Jan 11, 2016 4:47:34 GMT -8
You should return it, probably directly to Slate. Unless your dealer has a couple extras to give you.. Be sure to file a support ticket. have not been able to get a hold of my guy in UK, BUT the two clouds have gone. it seems to be condensation spots why i have not got a clue, but i see on Face Book some one els has same proble. as of know they have gone will see if they come back, May be it was a new out of the box thing
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Post by jameyz on Jan 11, 2016 8:15:47 GMT -8
That is very odd. Does the screen look ok now?? is the touch response working in those spots??
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Post by stevebeale on Jan 12, 2016 5:21:11 GMT -8
That is very odd. Does the screen look ok now?? is the touch response working in those spots?? I'll double check as they are in places not commonly touched .. ill just make certain they haven't come back .. Wait 1.. just had a peek in studio no patches ... one thing ing after screen saver has been on Raven stops responding 8 X out of 10 have restart..Raven.. running with pro tools 11.3.2 logic X and cubase 8 / 8.5
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Post by jameyz on Jan 12, 2016 7:37:16 GMT -8
Good news about the spots. As far as Raven loosing touch, I used to see this happen on my MTI but hasn't happen recently on my MTi2, instead of restart, you should be able to just force quit and reopen from the Raven icon on the MenuBar. There also could be some settings in system prefs that could help this.
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Post by raoul23 on Feb 1, 2016 9:48:20 GMT -8
I've got 2 spots like above appear on my Raven here are the photos. I've sent these also to Trevor at slate so he can see Attachments:
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