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Post by lennytheshark on Aug 19, 2015 13:42:14 GMT -8
Hey Jamey
My slate remote app works great at home, but at my studio I can't connect. The Wifi network is enabled and the iOS device can send files to the computer or print, but the device doesn't see the network. Any special protocols or firewall settings I need to enable?
thanks
Lenny
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Post by jameyz on Aug 19, 2015 15:33:27 GMT -8
Sometimes restarting the router fixes the issue.. Other wise, you may have to setup a local connection.
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Post by Slate Media Technology on Aug 27, 2015 8:31:43 GMT -8
Hi Lenny,
Have you been able to connect the to the studio network yet?
Kind Regards,
— Trevor Fedele Product Specialist Slate Media Technology // Slate Digital LLC trevor@stevenslate.com
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Post by lennytheshark on Aug 27, 2015 9:18:59 GMT -8
No, still not working I need to talk to our IT guy. Can I sync over a USB cable or is it Wifi only?
thanks
Lenny
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Post by Slate Media Technology on Aug 28, 2015 14:21:56 GMT -8
Wifi only. Try deleting the app and re downloading from the app store.
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Post by lennytheshark on Aug 28, 2015 14:53:29 GMT -8
No still not working. The phone and Desktop are on the same network, I do have a Wifi connection because I can print to the Desktop computer and xfer files. Even when I disable the Ethernet port and go Wifi only. There is nothing on the Network Services page on the iOS app.
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Post by Slate Media Technology on Sept 1, 2015 5:39:36 GMT -8
Hi Lenny,
Please email me to further explore this issue.
Kind Regards,
— Trevor Fedele Product Specialist Slate Media Technology // Slate Digital LLC trevor@stevenslate.com
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