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Post by billbrookstudios on Mar 25, 2017 16:10:15 GMT -8
Hi,
I need some help!
If I start my Mac, the touch-function is working for only a few seconds. After this time only the Display is still running.
I don't know What I can do. I tried to uninstall and reinstall the Software 4 times, nothing.
My Setup:
Mac Book Pro Retina 2014, 2,5 GHZ, 16 GB
MTI 2 Raven software
UPDD 05.01.1443B/D24621
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Post by jameyz on Apr 4, 2017 8:23:23 GMT -8
Hi, I need some help! If I start my Mac, the touch-function is working for only a few seconds. After this time only the Display is still running. I don't know What I can do. I tried to uninstall and reinstall the Software 4 times, nothing. My Setup: Mac Book Pro Retina 2014, 2,5 GHZ, 16 GB MTI 2 Raven software UPDD 05.01.1443B/D24621 Is the USB plugged directly into you computer or a hub?? If a hub try to plug direct into the computer, or if you are direct into the computer please try a different port. If that doesn't help, please try a different USB cable, as I have seen some USB cables not have enough power to power the touch screen. Perhaps UPDD Gestures or UPDD TUIO crashed, All the Best, Jamey Zebrack Raven Specialist | Slate Media Technology 323.656.2050 | jamey@stevenslate.com | www.slatesupport.com |
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Post by mikoatl on Apr 30, 2017 11:51:43 GMT -8
Since the update, my touch gestures stop after about 30 minutes of use, I have the usb to my computer (macpro 2015) only thing that will fix it is a restart of my machine, this is really pissing me off, before the update everything was great! I cant run a session without restarting every 30 minutes!!! WTH!!! I think it is the updated UPPD drivers, I get the menu item with the exclamation marker when it dies. Please fix this or at least address this! I have a faderport 8 also and that works a treat but I rely on my touch screen for editing. I am using Studio one 3
Thanks in advance
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Post by jamey z on May 1, 2017 8:30:21 GMT -8
Since the update, my touch gestures stop after about 30 minutes of use, I have the usb to my computer (macpro 2015) only thing that will fix it is a restart of my machine, this is really pissing me off, before the update everything was great! I cant run a session without restarting every 30 minutes!!! WTH!!! I think it is the updated UPPD drivers, I get the menu item with the exclamation marker when it dies. Please fix this or at least address this! I have a faderport 8 also and that works a treat but I rely on my touch screen for editing. I am using Studio one 3 Thanks in advance What does UPDD show as the Status?? Are you getting the 100 Touch Message?? As soon as you open the Raven MTi or Batch Commander app it will register the UPDD Touch Driver with the computer and you will no longer get that message even if the Raven app isn't opened. Else, can you try changing the USB cable. |
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Post by mikoatl on May 3, 2017 2:53:25 GMT -8
my status says evaluation, attached are screen shots   |
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Post by jameyz on May 3, 2017 8:04:50 GMT -8
my status says evaluation, attached are screen shots It will say evaluation until you restart, however you will not loose touch as long as the Raven app is opened, as to register the touch driver. |
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Post by mikoatl on May 3, 2017 14:37:20 GMT -8
my status says evaluation, attached are screen shots It will say evaluation until you restart, however you will not loose touch as long as the Raven app is opened, as to register the touch driver. I have to restart after every 30 minutes. I open my Batch Commander and Studio One, I have to open MTi? The usb is the one that came with the Raven, not even a year old, do they fail like that, it is directly connected into my MacPro, but it is a USB 3.0 should it be USB 2.0 I have a hub that steps it down. Please let me know this is seriously causing me grief. |
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Post by mikoatl on May 3, 2017 16:07:10 GMT -8
It will say evaluation until you restart, however you will not loose touch as long as the Raven app is opened, as to register the touch driver. I have to restart after every 30 minutes. I open my Batch Commander and Studio One, I have to open MTi? The usb is the one that came with the Raven, not even a year old, do they fail like that, it is directly connected into my MacPro, but it is a USB 3.0 should it be USB 2.0 I have a hub that steps it down. Please let me know this is seriously causing me grief. Ok I think I have figured it out, I was not loading Raven MTI at start up, could that be it? when I loaded it touch screen started to work. However the Raven didnt have my DAW Studio One 3 listed I used the enable touchscreen selection. Is that the correct procedure? |
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Post by wreckthisplace on May 3, 2017 17:04:18 GMT -8
Since the update, my touch gestures stop after about 30 minutes of use, I have the usb to my computer (macpro 2015) only thing that will fix it is a restart of my machine, this is really pissing me off, before the update everything was great! I cant run a session without restarting every 30 minutes!!! WTH!!! I think it is the updated UPPD drivers, I get the menu item with the exclamation marker when it dies. Please fix this or at least address this! I have a faderport 8 also and that works a treat but I rely on my touch screen for editing. I am using Studio one 3 Thanks in advance I am having the same issues, but a restart does not solve the problem. I am just realizing now that I too started experiencing this after the new update. Did you figure out a way to fix this? As of right now, this issue has rendered my Raven useless. |
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Post by wreckthisplace on May 3, 2017 17:16:46 GMT -8
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Post by jameyz on May 4, 2017 8:48:42 GMT -8
Since the update, my touch gestures stop after about 30 minutes of use, I have the usb to my computer (macpro 2015) only thing that will fix it is a restart of my machine, this is really pissing me off, before the update everything was great! I cant run a session without restarting every 30 minutes!!! WTH!!! I think it is the updated UPPD drivers, I get the menu item with the exclamation marker when it dies. Please fix this or at least address this! I have a faderport 8 also and that works a treat but I rely on my touch screen for editing. I am using Studio one 3 Thanks in advance I am having the same issues, but a restart does not solve the problem. I am just realizing now that I too started experiencing this after the new update. Did you figure out a way to fix this? As of right now, this issue has rendered my Raven useless. If you click "apple" logo on the top left of the menu bar and go to "About This Mac" then select "System Report" do you see the USB touch device?? It will be called SiS HID Touch Controller. Is the USB plugged directly into the computer or a hub?? If a hub try to plug direct into the computer, or if you are direct into the computer please try a different port. If that doesn't help, please try a different USB cable, as I have seen some USB cables not have enough power to power the touch screen. |
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