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Post by swurveman on Jan 5, 2017 12:36:23 GMT -8
When I installed the Raven software, at the end of the installation suddenly my cursor was stuck to the left side of the screen. So, I could not hit reboot. I turned off my computer manually and now my mouse doesn't work at all and the screen doesn't respond to my touch.
My Mouse is a Logictech M570 wireless.
I tried also using a ps/2 mouse and got nothing.
Should I contact support, or is this the right place?
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Post by swurveman on Jan 5, 2017 13:41:59 GMT -8
Well, Windows seemed to figure it out. I rebooted it and got the message:
stop code: driver power state failure windows.com/stopcode
Then, when it restarted windows again I was able to launch Raven and go through all the steps.
However, when I started Pro Tools and Raven, the Raven interface is hidden behind the Pro Tools. So, I can't use any of the functions!
Any ideas how to remedy that?
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Post by jameyz on Jan 5, 2017 15:25:01 GMT -8
Well, Windows seemed to figure it out. I rebooted it and got the message: stop code: driver power state failure windows.com/stopcode Then, when it restarted windows again I was able to launch Raven and go through all the steps. However, when I started Pro Tools and Raven, the Raven interface is hidden behind the Pro Tools. So, I can't use any of the functions! Any ideas how to remedy that? Be sure to open PT as admin. Here is the link to the quick start video for Windows and Pro Tools |
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Post by jameyz on Jan 5, 2017 15:25:43 GMT -8
When I installed the Raven software, at the end of the installation suddenly my cursor was stuck to the left side of the screen. So, I could not hit reboot. I turned off my computer manually and now my mouse doesn't work at all and the screen doesn't respond to my touch. My Mouse is a Logictech M570 wireless. I tried also using a ps/2 mouse and got nothing. Should I contact support, or is this the right place? Try replacing the USB cable, make sure to plug directly into the computer also. |
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Post by swurveman on Jan 5, 2017 19:02:42 GMT -8
Well, Windows seemed to figure it out. I rebooted it and got the message: stop code: driver power state failure windows.com/stopcode Then, when it restarted windows again I was able to launch Raven and go through all the steps. However, when I started Pro Tools and Raven, the Raven interface is hidden behind the Pro Tools. So, I can't use any of the functions! Any ideas how to remedy that? Be sure to open PT as admin. Here is the link to the quick start video for Windows and Pro Tools Thanks. I watched that. Some of it isn't based on how Windows 10 is configured now in terms of how to get to the display. I'll try to figure it out and get back if there's a problem. |
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Post by swurveman on Jan 6, 2017 7:21:27 GMT -8
Well, Windows seemed to figure it out. I rebooted it and got the message: stop code: driver power state failure windows.com/stopcode Then, when it restarted windows again I was able to launch Raven and go through all the steps. However, when I started Pro Tools and Raven, the Raven interface is hidden behind the Pro Tools. So, I can't use any of the functions! Any ideas how to remedy that? Be sure to open PT as admin. Here is the link to the quick start video for Windows and Pro Tools Jamey, Are there plans for a true Windows manual? The "Windows Manual"" link at your website is really a Mac manual: wpc.6a46.edgecastcdn.net/006A46/smt/raven/doumentation/3.1.0/mac/pro-tools/RAVEN%20MTi%203.1%20Pro%20Tools%20User%20Manual.pdfThe "Windows Video" also has a lot of Mac stuff and it has a lot of the directions that did not equate to Windows 10. So, instead of having an easy setup, I am having to weed through a lot of Mac stuff and not up to date Windows stuff. Having a true Windows manual, instead of one carved out of your Mac one would help me and any future Windows users you want to attract. |
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Post by cymaticstudios on Jan 7, 2017 15:04:37 GMT -8
Swurveman,
I noticed this too. the windows one is labeled Mac, and the Mac one is labeled windows. They're just mislabele, but it's there.
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Post by jameyz on Jan 8, 2017 8:03:48 GMT -8
Be sure to open PT as admin. Here is the link to the quick start video for Windows and Pro Tools Jamey, Are there plans for a true Windows manual? The "Windows Manual"" link at your website is really a Mac manual: wpc.6a46.edgecastcdn.net/006A46/smt/raven/doumentation/3.1.0/mac/pro-tools/RAVEN%20MTi%203.1%20Pro%20Tools%20User%20Manual.pdfThe "Windows Video" also has a lot of Mac stuff and it has a lot of the directions that did not equate to Windows 10. So, instead of having an easy setup, I am having to weed through a lot of Mac stuff and not up to date Windows stuff. Having a true Windows manual, instead of one carved out of your Mac one would help me and any future Windows users you want to attract. Here is the link to the quick start video for Windows and Pro Tools |
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Post by Robert Williams on Sept 19, 2017 15:00:17 GMT -8
I installed the Raven MTi2 on my PC I`m running Windows 10 and Pro tools 12.4
everything seems to be working but the Transit controls.
Can anyone tell me how to fix this issue?
Please advise, thanks.
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Post by jameyz on Sept 19, 2017 15:09:51 GMT -8
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Post by Robert Williams on Sept 21, 2017 15:07:46 GMT -8
Thanks for your advise, if I can`t get it working how do I start a support ticket?
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Post by jameyz on Sept 22, 2017 8:04:40 GMT -8
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Post by Robert Williams on Sept 22, 2017 13:39:24 GMT -8
Thanks so much.
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