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Post by woodrow on Dec 28, 2015 11:12:42 GMT -8
I just purchase a MTI2 demo from Sweetwater and received it last Monday. Dont shoot me but no one was received a new shipment yet and it was the first opportunity to get my hands on one. The activation code will not work to download the software. I contacted Sweetwater's tech department last Tuesday and they to have sent emails to Slate to get the issue resolved. That was last Tuesday. They claim they have had no luck getting a response from Slate. I am just trying to get it up and running. Any help would be appreciated. Thanks
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Post by jameyz on Dec 28, 2015 17:00:16 GMT -8
The Slate team is out for the holidays. They will have I give you a new Ilok code. Sorry for the delay..
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Post by woodrow on Dec 29, 2015 10:32:11 GMT -8
Thanks. They sent a activation code last night and I am now in the middle of installing the software. I am trying to launch V-Control now and it is say I dont have any licenses in my account. I already authorized the one for the Raven. Was I suppose to get a second code as well. I am on Mac 10.8.5.
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Post by Slate Media Technology on Dec 29, 2015 10:37:44 GMT -8
Hi Woodrow, You were only suppose to receive one code. This sounds like it could be a V-Control bug. Could you please submit a support ticket with screen shots of the message? slatemt.zendesk.com/hc/en-usKind Regards, — Trevor Fedele Product Specialist Slate Media Technology // Slate Digital LLC |
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Post by woodrow on Dec 29, 2015 14:33:06 GMT -8
I just submitted a ticket. It would not allow me to attach a screenshot. I did state on the ticket exactly what the screenshot said.
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