Raven's app hangs up when start running at the message

Lex
Guest

Raven's app hangs up when start running at the message Sept 27, 2014 2:20:36 GMT -8

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Post by Lex on Sept 27, 2014 2:20:36 GMT -8

Hi there,

Hope anyone can help me. I've just bought a RAVEN MTi and it stucks when I open the Raven app at "connecting Ney-fi" and that's all.
I've done the installation following exactly what tutorial says, I've got the licenses correctly activated in my ilok and I own a PT 11 Native HD 11.1.2 under Mac Mountain Lion 10.8.4.
I open first the Multitouch app to calibrate, all is correct, I callibrate and it shows as connected.
Then close Multitouch and open Ney-Fi.
Then open Protools 11 and set all as it says the tutorial
Finally open Raven's and there it happens...

I have my keyboard set on US language and all softwre is the latest one from slate's website.
Please help!!

Thanks in advance.

Cheers,

Lex

Slate Media Technology
Administrator

Posts: 741

Raven's app hangs up when start running at the message Sept 29, 2014 9:08:48 GMT -8

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Post by Slate Media Technology on Sept 29, 2014 9:08:48 GMT -8

Hey Lex,
Email me at: trevor@stevenslate.com or message me on skype: Trevor Fedele (Slate Media Technology)
I will take you through some trouble shooting processes to resolve the issue.

Kind Regards,

—
Trevor Fedele
RAVEN Software Specialist
Slate Media Technology // Slate Digital LLC
trevor@stevenslate.com

Lex Guest	Raven's app hangs up when start running at the message Sept 30, 2014 10:20:25 GMT -8 Quote Select Post Deselect Post Link to Post Back to Top Post by Lex on Sept 30, 2014 10:20:25 GMT -8 I already talked to Paul and he fix it so fast. I needed to put a name to the computer at prefs>Share. It's weird but it worked so...terrific!! Thanks for all guys your so professional. Cheers, Lex.

Rob Guest	Raven's app hangs up when start running at the message Mar 4, 2015 17:10:02 GMT -8 Quote Select Post Deselect Post Link to Post Back to Top Post by Rob on Mar 4, 2015 17:10:02 GMT -8 Having the same trouble as Les. Hanging on launch with "connecting to Nye-fi" but, no explanation above for the fix. Thanks

Slate Media Technology
Administrator

Posts: 741

Raven's app hangs up when start running at the message Mar 5, 2015 9:30:20 GMT -8

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Post by Slate Media Technology on Mar 5, 2015 9:30:20 GMT -8

Hey Rob,
Please check if you have the most up to date version of Ney-Fi Running.
Download the installer from your Slate Account.
Kind Regards,

—
Trevor Fedele
RAVEN Software Specialist
Slate Media Technology // Slate Digital LLC
trevor@stevenslate.com

Mr.609 New Member Posts: 36	Raven's app hangs up when start running at the message May 15, 2015 16:47:12 GMT -8 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Mr.609 on May 15, 2015 16:47:12 GMT -8 I'm having the exactsame issue. however my mac already has a name...and the only fix i've seen is to restart my Mac....my ney-fi is up to date and was installed via my slate account...
	#Team609!

Slate Media Technology Administrator Posts: 741	Raven's app hangs up when start running at the message May 19, 2015 6:43:16 GMT -8 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Slate Media Technology on May 19, 2015 6:43:16 GMT -8 If you are still experiencing issues please open a support ticket here: slatemediatechnologies.zendesk.com/hc/en-us

Slate Media Technology
Administrator

Posts: 741

Raven's app hangs up when start running at the message Jun 16, 2015 12:04:17 GMT -8

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Post by Slate Media Technology on Jun 16, 2015 12:04:17 GMT -8

Hello,

Please contact us at: slatesupport.com if you're still experiencing issues.

md
--
Matt Dodge
Software Director,
Slate Media Technology // Slate Digital LLC
slatemt.com // slatedigital.com

Raven's app hangs up when start running at the message

Post by Lex on Sept 27, 2014 2:20:36 GMT -8

Post by Slate Media Technology on Sept 29, 2014 9:08:48 GMT -8

Post by Lex on Sept 30, 2014 10:20:25 GMT -8

Post by Rob on Mar 4, 2015 17:10:02 GMT -8

Post by Slate Media Technology on Mar 5, 2015 9:30:20 GMT -8

Post by Mr.609 on May 15, 2015 16:47:12 GMT -8

Post by Slate Media Technology on May 19, 2015 6:43:16 GMT -8

Post by Slate Media Technology on Jun 16, 2015 12:04:17 GMT -8