hez
Junior Member
Posts: 75 
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Post by hez on Aug 9, 2014 4:55:46 GMT -8
If I been away from my Mac for a little while, the Raven MTi software is not responding. Questions: 1: Is it possible to avoid this (I need a short break from time to time  )? 2: Is it possible to "kill" the application and restart? Thanks |
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hez
Junior Member
Posts: 75
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Post by hez on Aug 10, 2014 3:37:39 GMT -8
Anybody?
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Post by engininja on Aug 11, 2014 1:22:07 GMT -8
The little Raven icon up top in the menu bar has force quit.
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hez
Junior Member
Posts: 75
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Post by hez on Aug 11, 2014 4:58:23 GMT -8
Thanks |
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Post by Slate Media Technology on Aug 11, 2014 7:28:19 GMT -8
Hi Hez,
Clicking the RAVEN Icon is the best way to quit the application when it is not responsive. Does this only happen if the computer goes to sleep when you step away? In general when working I would recommend downloading the app Caffeine. It keeps your computer awake when taking breaks, and should help avoid the RAVEN issue.
Best,
—
Trevor Fedele
Executive Assistant / Technical Assistant
Slate Media Technology // Slate Digital LLC
trevor@stevenslate.com
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hez
Junior Member
Posts: 75
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Post by hez on Aug 11, 2014 11:37:48 GMT -8
Thanks Trevor Yes, this only happen if the computer goes to sleep when I step away. Thanks for your tip |
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Post by kj on Jan 6, 2015 0:26:03 GMT -8
Trevor - is it just the raven software that stops responding - or is it the actual touch display ?
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Post by Slate Media Technology on Jan 6, 2015 8:02:35 GMT -8
Hey KJ,
The RAVEN Software will occasionally stop responding on some systems after a Mac enters sleep mode. If you experience this please click the RAVEN Icon and force quit. This should have zero effect on your DAW. We are working on a fix.
Kind Regards,
—
Trevor Fedele
RAVEN Software Specialist
Slate Media Technology // Slate Digital LLC
trevor@stevenslate.com
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Post by kj on Jan 19, 2015 23:46:35 GMT -8
Trevor - I seem to have another issue. // I've alerted Matt to it via phone - but after extended use - whether or not the raven software is open - the touch screen stops responding - when I open the MultitouchPlatform app to try and recalibrate - The first two crosshairs calibrate fine when touched - but the third disappears quicky and skids to the fourth.
- Was trying to hold off on getting a new unit - I truly believe its a software issue with the MTP software - as if I reboot - the software is fine.
I am using a 2010 MacPro 8 Core /
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Post by Slate Media Technology on Jan 20, 2015 6:51:35 GMT -8
Hey KJ,
Are you connected directly to the Computer from the MTi? Things like DVI extenders and USB extenders can cause complications. I would suggest a clean install. Remove Ney-Fi, Multitouch Platform and RAVEN. Re download RAVEN from your slate account and try installing everything. If certain parts of the screen are responding properly and certain are not, which I believe is what you are describing with the recalibration, then that indicates a hardware issue.
Feel free to follow up with me via email.
Kind Regards,
—
Trevor Fedele
RAVEN Software Specialist
Slate Media Technology // Slate Digital LLC
trevor@stevenslate.com
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Post by Malcolm on Jun 7, 2016 19:06:39 GMT -8
My Touch Screen is not responding, what should I do.
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Post by jameyz on Jun 8, 2016 6:52:10 GMT -8
My Touch Screen is not responding, what should I do. Was it ever working?? Try changing the USB cable. Do you have multiple screens? |
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Post by MBG on Oct 9, 2017 16:19:25 GMT -8
Hi, anybody... Why my (play stop rew fwd) bar on raven doesn't work? Everything works ok but that buttons doesn't work!!! THKS...
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Post by jameyz on Oct 9, 2017 16:20:51 GMT -8
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