aspsa
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Post by aspsa on Jan 7, 2018 13:38:04 GMT -8
Greetings. I recently purchased a second Raven MTi2 monitor and just installed the latest Raven software, which included the UPPD software. UPPD was already installed from my first Raven's installation, but I decided to run the UPPD installation to ensure I had the latest edition. That seemed to run without issue, but I noticed that the second MTi2 displays an obvious banding at the bottom of its screen, something I had not experienced to date with my first MTi2 screen. At first I thought this may be a calibration issue. However, the Slate MT set of videos at the Raven installer download web page notes the MTi2 does not require calibration. Attached is a side-by-side screen capture of the two MTi2s displaying the same web page. I chose this web page, because its black background makes the comparison obvious. Is there a defect with this second, recently purchased monitor, or is this is resolvable issue? Note, I as yet have not set the Raven software for dual-MTi2 usage, assuming there is a procedure for doing so other than simply selecting the 'Dual' option when instantiating the Raven software. Will this be helpful in resolving this problem, or is the banding at the bottom of my second MTi2 a hardware defect? Attachments:
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Post by jameyz on Jan 8, 2018 9:01:35 GMT -8
Click the Hand Icon in the menu bar and press "Configure". This will run through a setup screen, where you will need to "TOUCH" the X on the touch screen monitors, and "CLICK" the X on the screen that doesn't have touch.
Here is the setup video for Dual Ravens on Mac OSX.
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aspsa
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Posts: 12
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Post by aspsa on Jan 8, 2018 18:14:32 GMT -8
Thank you for the reply.
> ...and "CLICK" the X on the screen that doesn't have touch.
Okay, I see now. I'll give this a try. When I ran through this process on my MacBook Pro and three external monitors, I misunderstood the 'click-on-the-X' step. I thought I was only supposed to touch-click the 'X' on my Raven MTi2 monitors, but click 'Next' on the MacBook Pro and the third external, non-touch monitor. Now, I understand that one needs to click on the 'X' in all cases, by touch or with a mouse, from which I assume the setup software makes a distinction.
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aspsa
New Member
Posts: 12
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Post by aspsa on Jan 8, 2018 18:17:17 GMT -8
One more point... Hopefully, this process somehow helps remove the banding, but, frankly, I am a bit pessimistic. If the banding remains, then I'll assume it in fact is a hardware defect. Please advise on the steps required to obtain a replacement unit in that case. Thank you.
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Post by jameyz on Jan 9, 2018 11:15:29 GMT -8
One more point... Hopefully, this process somehow helps remove the banding, but, frankly, I am a bit pessimistic. If the banding remains, then I'll assume it in fact is a hardware defect. Please advise on the steps required to obtain a replacement unit in that case. Thank you. Not sure what you mean by banding?? Do you mean how the menu bars turn grey when you click on the opposite display?? To show the Apple Menu Bars on both displays, Check "Displays have separate spaces" in System Preferences /Mission Control. If you prefer to have the Menu Bar on only 1 display, uncheck "Displays have separate spaces" |
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aspsa
New Member
Posts: 12
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Post by aspsa on Jan 9, 2018 12:45:06 GMT -8
By 'banding', please refer to the attached image at the start of this thread. It is a screen capture of my two MTi2s displaying the same web page. The screen capture is rather large. In the original post, horizontally scroll the embedded image from left to right as you view the bottom portion of the screen capture. The bottom portion of the screen capture's left half reveals a brownish-colored 'band'. In other words the browser's window does not extend to the very bottom of the physical MTi2 screen. As you scroll left-to-right, when you reach the horizontal midpoint of the screen capture, you will note the banding disappears. This reflects the web page's view from my first MTi2 touchscreen. Stated differently, my recently purchased MTi2 has a permanent 30-50 pixel height 'band' at the screen's bottom, regardless what I view on it. This is why I suspect a hardware defect is the cause and not that I improperly set up the monitor. However, I could be wrong and appreciate any guidance on correcting this issue.
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Post by jameyz on Jan 9, 2018 17:36:56 GMT -8
By 'banding', please refer to the attached image at the start of this thread. It is a screen capture of my two MTi2s displaying the same web page. The screen capture is rather large. In the original post, horizontally scroll the embedded image from left to right as you view the bottom portion of the screen capture. The bottom portion of the screen capture's left half reveals a brownish-colored 'band'. In other words the browser's window does not extend to the very bottom of the physical MTi2 screen. As you scroll left-to-right, when you reach the horizontal midpoint of the screen capture, you will note the banding disappears. This reflects the web page's view from my first MTi2 touchscreen. Stated differently, my recently purchased MTi2 has a permanent 30-50 pixel height 'band' at the screen's bottom, regardless what I view on it. This is why I suspect a hardware defect is the cause and not that I improperly set up the monitor. However, I could be wrong and appreciate any guidance on correcting this issue. probably do to the "Dock" location so chrome can't fully expand down the display. Move the dock to the left or right, then restart and see if that still happens. |
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