UPDD issues and Raven MTi2 lost touch screen ability Oct 24, 2017 19:40:44 GMT -8
Post by behindthebluemonster on Oct 24, 2017 19:40:44 GMT -8
My Slate Raven MTi2 not working as touch screen and has major UPDD issues.
After latest Windows Fall Creator update last week my Raven MTi2 and UPDD drivers aren't working.
I essentially have a giant expensive monitor in my studio.
First I noticed the Raven lost the ability to dual screen with a non touch screen monitor (which worked fine before the update from Windows), then the touch screen when I restarted the PC this weekend lost the position capability (even after trying to re-calibrate the screen the mouse pointer was always off, and I mean like a half a screen off from my finger - even after a successful calibration).
Now the latest thing is the touch screen stopped working.
I tried to reinstall the Raven (v3.3) and UPDD software....now the UPDD says a key C++ Library is missing, so it asked to repair...which said it did, then said there was an error and to reinstall. So I did. No touch screen. SO tried another reinstall after wiping out the entire Raven and UPDD software and drivers....and now am getting a message that a key uninstaller/installer file is missing and it can't uninstall the UPDD software or update and to contact the provider of the software....
I attached the screen shot in a support ticket I sent to you earlier this evening.
Essentially I cannot uninstall or reinstall due to this error. The install just closes down and keeps telling me this same message and closes so the touch screen drivers never get loaded.
My studio is completely down and I need help fast before my next session. Or I may have to use this as a very expensive non touch screen monitor and a mouse...which is not what I paid for.
I use this for Pro Tools 12.8.2 and Cubase Pro 9
Note on the Install:
UPDD fails on Windows 10 (creators fall update). It says the Visual C++ runtime libraries (x64 and x86) are not installed correctly. Even if I uninstall the C++ redistributable externally and allow the UPDD installer to install it, I still get the error. I can't use Raven at all now. I even tried to manually install the missing C++ which did show it installed the C++ but UPDD was still not seeing them.
ANY help would be greatly appreciated and fast I hope!