|
Post by jameyz on Sept 25, 2017 13:18:44 GMT -8
Hi Raven Users, Please hold off on updating to High Sierra OS X 10.13 as there will need to be an update for the Raven and the Touch driver for it to work correctly. If users do update there raven layouts will show up backwards. Layout 8 will be layout 1 layout 7 will be layout 2 etc, we are working on a fix. Lastly, the current Touch driver installer for MTi2 will not work. So users will need to file a support ticket to get a fix. Here is the link to start a support ticket for the Raven.. slatemt.zendesk.com/hc/en-us/requests/new?ticket_form_id=61177
|
|
|
Post by jameyz on Sept 28, 2017 8:31:17 GMT -8
|
|
Atlas Audio Factory
Guest
|
Post by Atlas Audio Factory on Oct 20, 2017 10:33:55 GMT -8
What's the ETA on the patches or whatever so I can safely update my OS without losing the use of the MTI2?
|
|
|
Post by jameyz on Oct 20, 2017 10:36:15 GMT -8
What's the ETA on the patches or whatever so I can safely update my OS without losing the use of the MTI2? hopefully next week. However most DAWS aren't supporting High Sierra yet, so I would wait until every companies product you use are supported.
|
|
|
Post by layer0 on Nov 16, 2017 14:08:38 GMT -8
Any update?
|
|
|
Post by jameyz on Nov 16, 2017 14:38:43 GMT -8
yes, just download the latest RAVEN 3.3.1 from your slate account.
|
|
|
Post by layer0 on Nov 16, 2017 14:46:45 GMT -8
you are the best
|
|
|
Post by layer0 on Nov 16, 2017 16:27:26 GMT -8
After installing and upgrading, i can't calibrate the dual setup, I get no updd device connected
|
|
|
Post by jameyz on Nov 16, 2017 16:45:32 GMT -8
After installing and upgrading, i can't calibrate the dual setup, I get no updd device connected Are the USB's plugged directly in?? send me an email and I will get you a newer UPDD installer. jamey@stevenslate.com
|
|
|
Post by layer0 on Nov 16, 2017 21:12:54 GMT -8
After installing and upgrading, i can't calibrate the dual setup, I get no updd device connected Are the USB's plugged directly in?? send me an email and I will get you a newer UPDD installer. jamey@stevenslate.com Sent you email
|
|
|
Post by layer0 on Nov 17, 2017 13:06:24 GMT -8
Are the USB's plugged directly in?? send me an email and I will get you a newer UPDD installer. jamey@stevenslate.com Sent you email Hi, let me know when a new installer is available. Removed all previous Raven software and UPDD services.
|
|
|
Post by jameyz on Nov 21, 2017 13:52:13 GMT -8
If users do update, just log into your slate account and download RAVEN 3.3.1.
|
|
|
Post by brightbluebeetle on Nov 23, 2017 19:01:54 GMT -8
I'm experiencing the same problem in that even after installing 3.3.1 on my High Sierra machine it comes back not recognizing the MTi-2. It says "No devices connected". I've tried with different USB cables, done a clean uninstall of the drivers, etc.
Thoughts Jamey?
|
|
|
Post by Nacho on Nov 25, 2017 4:26:47 GMT -8
Touch driver is not working
|
|
|
Post by sscp101 on Nov 25, 2017 6:02:52 GMT -8
I’m in the same boat new MacBook Pro with High Sierra and touch driver not working on 3.31
|
|
|
Post by CapKirk on Nov 26, 2017 7:45:58 GMT -8
Yes me too,
In the middle of an album, High Sierra upgrade, should've known better, Uninstalled all, Downloaded/installed 3.3.1 no change, V Control seems to work, Raven launches no prob, transports light up when starting track from keyboard, just no touch,
Have an OS backup but DO NOT want to go through that,
Please resolve ASAP, I have been talking this product up as the future to my buds,
|
|
t4h
New Member
Posts: 2
|
Post by t4h on Nov 30, 2017 10:05:53 GMT -8
Just bought the Raven and installed the software on my Mac (with High Sierra) and it doesn't work. Everything is plugged in but when i check status it says "no registered devices". I'd like to get rolling ASAP and had no idea there was a compatibility issue when i bought this. Please help!!
|
|
t4h
New Member
Posts: 2
|
Post by t4h on Nov 30, 2017 14:20:32 GMT -8
I submitted a ticket and received a response with the updated driver within 10 minutes! Installed it and now everything works! Thanks!!
|
|
|
Post by jameyz on Dec 1, 2017 9:30:43 GMT -8
Yes me too, In the middle of an album, High Sierra upgrade, should've known better, Uninstalled all, Downloaded/installed 3.3.1 no change, V Control seems to work, Raven launches no prob, transports light up when starting track from keyboard, just no touch, Have an OS backup but DO NOT want to go through that, Please resolve ASAP, I have been talking this product up as the future to my buds, You may need an even newer touch driver. send me an email.
|
|
mjd
New Member
Posts: 1
|
Post by mjd on Dec 1, 2017 18:47:14 GMT -8
I just got my Slate MTi2 delivered today, but I have already upgraded to High Sierra. I am using PT 12. I am not super computer literate, just enough to get into trouble. Am I in for a nightmare because of the upgrade? I really don’t want to roll back to Sierra, but I guess I will if I have to.
|
|