tb777
New Member
Posts: 11 
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Post by tb777 on Aug 12, 2016 15:20:10 GMT -8
Hello,
I am not sure what changed in my system but every time I boot up the mac everything is working fine with multi touch on the raven. I open cubase or pro tools and it is fine. I open a session in one of the programs and the raven multi touch completely stops working, completely unresponsive. It does not work on any program or finder etc it is frozen. It is simply a monitor at that point with no touchscreen. It is freezing every time consistently.
Please help, I am starting a huge session this weekend and this is a big slower for me.
Can anyone confirm this issue has happened for others. Is there a quick fix I am not seeing?
Thank you!
Todd
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Post by jameyz on Aug 13, 2016 2:56:08 GMT -8
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tb777
New Member
Posts: 11
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Post by tb777 on Aug 16, 2016 12:47:31 GMT -8
Hi Jamey, thanks for getting back to me.
I have found that the issue is somewhat inconsistent in that occasionally it does not freeze up when opening the same cubase project. One time it will be fine, the next it freezes up and I have to log out to reset it. But, at least 70-90% of the time it is freezing.
Pro tools seems consistently ok.
I went thru the link you sent twice and reinstalled UPDD and Raven Software and have not had any luck in fixing the issue. Do you have any other suggestions on how to fix the problem as it is quite debilitating and I just can't figure out what has changed?
Thanks
Todd
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Post by Chris H. on Aug 17, 2016 12:39:38 GMT -8
Have you tried switching out your USB cable? Printer cables usually have the same cable ends as a Raven's cable, so you could probably test it pretty quickly, assuming you have a printer. You said PT is pretty consistently okay, so this may be only software, but you never know when electrons are involved.
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tb777
New Member
Posts: 11
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Post by tb777 on Aug 26, 2016 22:08:55 GMT -8
Hey Guys,
Thanks for all the support. The culprit was the Raven being plugged into a USB hub. It was a usb 3 with power but was causing this issue, or so it seems after two days of being fixed.
I will report back if anything changes. Thanks again
Todd
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praiz
New Member
Posts: 10
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Post by praiz on Sept 2, 2016 15:31:38 GMT -8
I'M having a major issue in the middle of a session right now... My Raven screens work fine but I cannot start, stop or use any of the batch command features because it's not responding. I can only select the "hide raven" button but nothing else.. I'm in the middle of a sessions and I'm stuck... PLEASE HELP....
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Post by jameyz on Sept 2, 2016 16:33:28 GMT -8
I'M having a major issue in the middle of a session right now... My Raven screens work fine but I cannot start, stop or use any of the batch command features because it's not responding. I can only select the "hide raven" button but nothing else.. I'm in the middle of a sessions and I'm stuck... PLEASE HELP.... Could be an el capitan issue with Latency while running big sessions. Email me and I will get you the newest installer that has some 10.11.5 fixes.. |
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zeek
New Member
Posts: 7
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Post by zeek on Oct 6, 2016 9:08:01 GMT -8
Same issue here as praiz,
Except when the computer goes to the log in window or screen saver then the batchcommander touch stops working when logging back in. Sometimes the whole touch screen stops working.
I've installed the new update for Capitan, still no difference. If I restart then all is well.
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Post by jameyz on Oct 7, 2016 8:31:09 GMT -8
Same issue here as praiz, Except when the computer goes to the log in window or screen saver then the batchcommander touch stops working when logging back in. Sometimes the whole touch screen stops working. I've installed the new update for Capitan, still no difference. If I restart then all is well. Does touch work on the desktop? or not at all??? Open up the Activity monitor and be sure UPDD TUIO is running. If Raven has no touch it is because of this UPDD TUIO app not sending touch data. You can open by hand from application/utilities Also, be sure UPDD Console is set to the correct monitor. |
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